Print Control Software

1. Printer Admin - Print Release Station can hold all print jobs until they are released or cancelled (manually or automatically).

2. Printer Admin - Print Release Station allows the user to preview the print job before it is printed.

3. Printer Admin - Print Release Station can send notification to the users for them to either confirm or cancel the print jobs from their workstations.

4. Printer Admin - Print Release Station supports the pay-for-print system.

5. Printer Admin - Print Release Station can cancel the print jobs automatically based on the policies.

6. Printer Admin - Print Release Station can cancel all unclaimed print jobs automatically based on the timeout settings.

If Print Print Release Station is installed on Windows 2000, Windows XP or Windows 2003:

Step 1. In Print Release Station Preferences -> User Mode, select "lock the desktop in User Mode.

Step 2. In Print Release Station menu Print Jobs, click "Switch to User Mode".

If Print Print Release Station is installed on Windows Vista, Windows 7 or Windows 2008:

Step 1. Download and extract free tool http://www.printeradmin.com/download/editctaldl.zip. Run editctaldl.exe and select all options and click OK.

Step 2. In Print Release Station Preferences -> User Mode, select "lock the desktop in User Mode. Please see above picture 1.

Step 3. In Print Release Station menu Print Jobs, click "Switch to User Mode". Please see above picture 2.

Solution 1:

If popup doesn't work on all client computers, the local firewall settings on Windows XP / Windows Vista / Windows 2008 / Windows 7 may prevent Print Release Station from sending message to agent.

On the computer where has Print Release Station installed, add "printczrm.exe" (e.g. C:\Program Files\CZ Solution\CZ Print Release Station\printczrm.exe) to exception list of local firewall settings (Control Panel -> Windows Firewall).

Solution 2:

If the CZ Popup on a client computer doesn't show active in Print Release Station Preferences --> User Mode --> Check Popup Status, go to that client computer, open C:\Program Files\PrinterAdmin\CZ Popup\release_ip.ini, enter the IP address or computer name of Print Release Station and save, then logoff the client computer, login back and check Print Release Station Preferences --> User Mode --> Check Popup Status.

Solution 3:

The Windows firewall settings (Start --> Control Panel --> Windows Firewall) on Windows XP / Windows Vista / Windows 2008 / Windows 7 may prevent agent from connecting to server (Print Release Station). When agent is installed and run first time, it will be added to the exceptions automatically. If not, please add "pagent.exe" (e.g. C:\Program Files\PrinterAdmin\CZ Popup\pagent.exe) to exception list of local firewall settings (Control Panel -> Windows Firewall). You can also use group policy to add pagent.exe to the exceptions of Firewall settings on multiple computers at one time.

If it is already listed in the firewall exceptions list, you can remove it and add it again, then make testing.

Solution 4:

The antivirus software firewall settings may prevent popup from connecting to server (Print Release Station). Please add "pagent.exe" (e.g. C:\Program Files\PrinterAdmin\CZ Popup\pagent.exe) to exception list of antivirus firewall settings or add exception for TCP port 14228.

Solution 5:

If popup still doesn't work after you try above solution and if you installed CZ Popup on Windows Vista / Windows 2008 / Windows 7,  please uncheck "Internet Protocol Version 6 (TCP/IPv6)".

On Windows 7 / Windows 2008 that has Print Release Station installed:

1. Go to control panel -> administrative tools -->  Print Management.

2. Right click the printer driver you are using, select None in Set Driver Isolation.

A.

Solution (Right click the folder -> Properties -> Security). The user account must also have “full control”

permission on the printers (Right click the printer -> Properties -> Security). If you allow the user account

registry HEKY_LOCAL_MACHINE\Software\Print Release Station (Start -> Run -> regedt32 ->

Select HEKY_LOCAL_MACHINE\Software\Print Release Station -> Click Security)

A.

Yes. You must use Master - Slave infrastructure to implement Printer Admin - Print Release Station. Please check the Knowledge Base for more information.

If you install Printer Admin - Print Release Station 5.0 on Windows 2000, you don't need to do anything for this.

If you install Printer Admin - Print Release Station 5.0 on Windows XP, 

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate the following registry subkey, where <printername> is the name of your printer:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\<printername>
3. In the right pane, right-click SpoolDirectory, and then click Modify.

4. In the Value data box, copy the value from DefaultSpoolDirectory located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers)

5. Repeat step2 to step 4 for the other printers.
6. Quit Registry Editor.
7. Restart the Print Spooler service. (Control Panel --> Administrative Tools --> Service)
8. Restart Printer Admin - Print Release Station 5.0.

If you install Printer Admin - Print Release Station 5.0 on Windows 2003 / Windows Vista / Windows 7 / Windows 2008,    

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate the following registry subkey:
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print
3. On the Edit menu, point to New, and then click DWORD Value.
4. In the New Value #1 box, type DisableServerFilePooling, and then press ENTER.
5. Right-click DisableServerFilePooling, and then click Modify.
6. In the Value data box, type 1 to turn off spool file pooling, and then click OK.
7. Quit Registry Editor.
8. Restart the Print Spooler service. (Control Panel --> Administrative Tools --> Service)
9. Restart Printer Admin - Print Release Station 5.0.

Step 1: Pause the printer, send a print job, check if the spool file format is #####.spl where ##### is the number (for example 00002.spl) in the spool directory e.g. C:\Windows\System32\Spool\PRINTERS. If yes, unpause the printer and go to step 2.  If no,  please follow the instructions in Question 8 to turn off Spool File Pooling.

Step 2: Please unselect "Enable Advanced Printing" in the properties of the printer -> Advanced and print again.

Step 3: If step 2 doesn't work, please change the data type from RAW to NT EMF 1.008 in the properties of the printer -> Advanced --> Print Processor, then print again. If you still can't preview the job, try the Postscript driver.

Yes. You can run Master Print Release Station on your current print server as Windows Service and use Slave Print Release Station to release the print jobs. Please check the infrastructure for more information.

1. Exit Printer Admin - Print Release Station if it is running.

2. Rename file C:\Program Files\PrinterAdmin\Print Release Station\config\noservice to a different name.

3. Start Printer Admin - Print Release Station and select the menu item "Tools-->Install Printer Admin - Print Release Station (Master) Service".

4. Restart the computer.

Option 1: Assign “CREATOR OWNER” only “Print” permission in the “Security” of the properties of the printers (Right click the printer -> Properties -> Security) on the Master Print Release Station.

Please uncheck "Internet Protocol Version 6 (TCP/IPv6)" on the client computer.