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1. |
Q.
Why can't I see the print jobs in Print Job Manager? |
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A.
1. Check the date range in the Print Job
Manager main screen.
2, If Print Job Manager is run as a windows service, the default account to run the service is the Local System Account that may
not have the administrator rights on some monitored printers (e.g. the network
printers \\print_server\shared_printer) because it doesn't have
administrator rights on the remote computer (e.g.
\\print_server computer). Please go
to Control Panel-->Administrative Tools-->Services-->Print Job
Manager to
change the Local System Account to the admin account that you used to log
onto this computer and with which you installed the Print Job Manager
software and has administrator rights on all printers.
If you use other domain admin account to run
the Print Job Manager service, please login to the computer using that
domain admin account, and add all printers that you want to monitor in
Windows printer folder (Start --> Settings --> Control Panel --> Printers),
so the print jobs can be tracked under that domain admin account when the
service is running. 3, If you installed Print Job Manager service on Windows
Vista / Windows 2008 / Windows 7 and print jobs are not
tracked,
please exit Print Job Manager, go to the installation folder
(e.g. C:\Program Files\PrinterAdmin Software\Print Job Manager), right
click “PrintSaver.exe”, then click “Properties”, select
“Compatibility” tab, select “Run this program as an administrator”
in Privilege Level and click OK button to save.
4,
If you are using MS Access as the database
(Preferences --> Print Jobs), the database may be
backed up and reset automatically in the menu item "Preferences --> Print Jobs
--> Backup / Reset Database", the database
with previous records is saved in the backup folder of the application folder
(e.g. C:\Program Files\PrinterAdmin Software\Print Job Manager\backup) and the
current database "printSaver.mdb" in the application folder is reset. To see
the previous records, you can use Print Job Report to connect to the
previous database in the backup folder, or you can use the menu item "Merge
Database" to merge the previous database into "printSaver.mdb" in the
application folder, so you can see them in Print Job Manager.
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2. |
Q.
How can I run Print Job Manager as a windows
service regardless of whether someone is logged on? |
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A.
You can install
Print Job Manager service by clicking
the menu item "Tools-->Install
Print Job Manager
Service", so
Print Job Manager
can still run when you logoff your computer.
The
default account to run the service is the Local System Account that
may not have the administrator rights on some monitored printers
(e.g. the network printers \\print_server\shared_printer) because it doesn't have
administrator rights on the remote computer (e.g.
\\print_server computer). Please go
to Control Panel-->Administrative Tools-->Services-->Print Job
Manager to
change the Local System Account to the admin account that you used to log
onto this computer and with which you installed the Print Job Manager
software and has administrator rights on all printers.
If you use other domain admin account to run
the Print Job Manager service, please login to the computer using that
domain admin account, and add all printers that you want to monitor in
Windows printer folder (Start --> Settings --> Control Panel --> Printers),
so the print jobs can be tracked under that domain admin account when the
service is running.
Note: If you installed Print Job Manager service on Windows
Vista / Windows 2008 / Windows 7 with User Account Control
(UAC) enabled and you can’t find Print Job
Manager service in Control Panel->Administrative Tools-->Services,
please exit Print Job Manager, go to the installation folder
(e.g. C:\Program Files\PrinterAdmin Software\Print Job Manager), right
click “PJAdmin.exe”, then click “Properties”, select
“Compatibility” tab, select “Run this program as an administrator”
in Privilege Level and click OK button to save. Then you should be
able to install the Print Job Manager service by clicking the
menu item “Tools -> Install Print Job Manager Service” to install
the service.
This will also avoid the following
permission error when you click menu Print Jobs --> Update / Compact
Report Database:
This will also fix the issue that the
print jobs can't be tracked and are not showed in "Printed Jobs" in
Print Job Manager.
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3. |
Q.
I don’t get popup or Print Job Agent
doesn’t track the local printer. How can I fix it? |
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A.
Solution 1:
If the print job agent installed on the client computer
doesn't show active in Print Job Manager Preferences -->
Advanced --> Check Agent Status, go to client computer, find and
run c:\program files\print job agent\print job agent\serverip.exe.
If the IP address of Print Job Manager server is not correct,
please enter the correct one and click OK button, then check
Print Job Manager Preferences --> Advanced --> Check Agent
Status.
Solution 2:
The local firewall settings on
Windows XP or Vista may prevent agent from connecting to server
(Print Job Manager). Normally
when agent is installed and it is run first time, it will be
added to the exceptions automatically. If not, lease add "pagent.exe" (e.g. C:\Program
Files\PrinterAdmin Software\Print Job Agent\pagent.exe) exception in
firewall settings (Control Panel -> Windows Firewall). You can also use group
policy to add pagent.exe to the exceptions of Firewall settings
on multiple computers at one time at
Print
Management - Add Firewall Exception
.
If it is already listed in the
firewall exceptions list, you can remove it, then restart Print
Job Agent. You will see the Windows message asking if you want
to add Print Job Agent to the exception list. Click yes to add
it to the exception list, then make testing.
olution 3:
The local firewall settings on
Windows XP / Windows
Vista / Windows 2008 / Windows 7 may prevent Print Job
Manager from sending message to agent.
On the computer where has Print
Job Manager installed, add "printczm.exe" (e.g. C:\Program
Files\Printer Admin\Print Job Manager \printczm.exe) to exception
list of local firewall settings (Control Panel -> Windows
Firewall).
Solution 4:
The computer name of workstation
may not be resolved correctly by IP address on your network. The
popup may be sent to a different computer.
On Print Job Manager menu Print
Jobs -> Preferences --> Print Jobs, select "Convert unresolved
IP address to computer name", then make testing. This will turn
off auto resolving IP address to computer name.
Solution 5:
If popup still doesn't work after
you try above solution and if you installed Print Job Agent on Windows
Vista / Windows 2008 / Windows 7, please uncheck
"Internet Protocol Version 6 (TCP/IPv6)".
Solution 6:
If popup doesn't work on all client computers, please click
Print Job Manager menu item "Print Jobs --> Backup / Reset
Database" to backup and reset the database. If you can't see the
menu item "Print Jobs --> Backup / Reset Database", please exit
Print Job Manager, then rename the file C:\Program Files\Printer
Admin\Print Job Manager\config\setdb to a different name, then
start Print Job Manager again.
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4. |
Q.
How can I track
the print jobs in a non-print-server environment
(Users
send the print jobs to the printer directly via the IP address of the
printer or the printer that is connected to the workstation locally, instead
of the shared printer on the print server)?
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A.
Print Job Agent must be installed on the
workstations. In Print Job Manager 5.0 menu item "Preferences --> Advanced,"
the option “Track direct IP printer and workstation connected printer” must
be checked. |
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5. |
Q.
How can I use Print Job Manager 5.0 with SQL server? |
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A.
Please see
MS Access / SQL Server Settings.
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6. |
Q.
How can I
import Users / Groups / PINs to Print Job Manager? |
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A.
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The users / groups can be imported
from the Windows Active Directory (Preferences --> Users / Groups -->
Import) or a CSV file (samples).
The users can also be added to the database automatically when they
print.
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7. |
Q.
Can I assign the quota (the number of pages)
each user can print each day /
term?
Can the quota be assigned automatically? How can I assign the balance based on the group? |
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A.
Yes, The quota is assigned
using account balance. For example, if the cost / page is $0.10, and each
user can print maximum 30 pages per day, then you can assign balance $3.00
for each user per day. The "enable balance tracking" and "deny
printing is the balance is less than or equal to 0" in the menu item "Preferences --> Policies".
The balance can also be reset automatically by schedule. To reset the balance based on the
group, select "Reset balance based on group" in "Preferences --> Policies
--> Balance", then click "Edit Group" in "Preferences --> users/Groups" and
define the default balance to be assigned for that group.. |
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8. |
Q. All users log in with the same account in my lab. Can I still control
the print jobs based on the user? |
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A.
Yes. You can use Print Job Manager Premium Edition and enable authentication using "Another User" in "Preferences -->
Advanced", and create user ID / PIN in "Preferences --> Users / Groups". |
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9.
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Q.
I
get the database logon prompt when I generate reports. How do I fix it?
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A.
This issue happens on some computers. The registry keys for both
Seagate Software (Crystal Report) and Microsoft, which specify
the path to the Microsoft Access “System.mdw” file are not
pointing to the same location. System.mdw is the Access security
file that contains user level security information.
Please try the following:
Option 1:
1.
Click "Select Database" to select the sample database "printSaver_Sample.mdb"
that is located in the installation folder of Print Job
Report e.g. C:\Program
Files\PrinterAdmin Software\Print Job Report.
2.
Click "Generate Report" and select a report from the dropdown
list. If the report is generated correctly, then select the real
database e.g. the database file in the installation folder of
Print Job Manager.
Option 2:
If
you have MS-Access 2007 installed on your computer, you can use
it to open the database file e.g.
C:\Program Files\PrinterAdmin Software\Print Job Manager\printsaver.mdb,
then in Print Job Report, click "Select Database" and
"Generate Report" to see if you can see the report.
Option 3:
1, Install Print Job Report on a different computer
2, Share the database folder from the computer where
Print Job Manager
is installed (e.g. C:\Program
Files\PrinterAdmin Software\Print Job Manager).
3. Map the network share folder from the computer where Print
Job Report is installed
(e.g. \\Print Job Manager Computer Name\Shared Database
Folder).
4, Click "Select Database" in Print Job Report
and connect to the shared database (e.g. \\Print Job Manager Computer Name\Shared Database Folder\printSaver.mdb).
Option 4:
1, Exit Print Job Report if it is running.
2, Download
http://www.PrinterAdmin.com/download/SYSDB32.EXE .
3, Double click “Sysdb32.exe” to run it. If there are no Seagate
Software keys visible in Sysdb32.exe window, click "OK" and
launch
Sysdb32.exe again. Running this utility a second time will
create the
Seagate Software registry keys. Please see the following
screenshot.
4, Start Print Job Report.
Option 5:
Download and install Microsoft Jet 4 Database Engine Service
Pack 8 (SP8)
Windows 9x/NT
http://www.PrinterAdmin.com/download/jet40sp8_9xnt.exe
Windows 2000
http://www.PrinterAdmin.com/download/Jet40sp8_windows2000.exe
Windows XP
http://www.PrinterAdmin.com/download/Jet40sp8_windowsXP.exe
Windows 2003
http://www.PrinterAdmin.com/download/Jet40sp8_windows2003.exe
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10. |
Q.
Why do the print jobs show
color even though the printer is black & white? |
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A.
This may be caused by an incompatible printer driver.
Please try a different driver such as PostScript, PCL etc.. If the issue
still exists, please contact support@PrinterAdmin.com. |
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11. |
Q. The job is printed out before users enter the user name and pin. How
do I fix it? |
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A.
Please check "Pause the print job on the print server until the print
button is clicked on the popup" in Preferences --> Advanced. If this doesn't
work, please check "Start printing after the last page is spooled" in the
printer properties.
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12. |
Q. Can the waiting jobs on the different printers be cancelled
automatically at a user-defined time? |
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A.
Yes, you can define the time
you would like to delete all the waiting jobs by choosing menu item "Print
Jobs -> Preferences." The default time is 2:00am. The print
jobs can also be cancelled automatically based on how much time they were
held in the queue. |
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13. |
Q. Can I export partial or all of the print jobs data to a file?
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A.
Yes, you can select multiple
rows by holding down the "Ctrl" Key or "Shift" key on your keyboard, and clicking
the
 button on the toolbar to save. The
saved file format can be Excel, HTML and Text. |
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14. |
Q. Can I set the maximum allowable pages per print job for different
printers?
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A.
Yes, you can
define the maximum pages per print job on each printer by choosing
menu item "Print Jobs -> Preferences" or click
 on the toolbar. To
make best use of this feature, please select "Start printing after
last page is spooled" on the "Advanced" tab of printer properties. The
print jobs that exceed the maximum allowable pages will be deleted
automatically and a message will be sent to the user if the
"messenger" service is started on both the Print Job
Manager computer
and the user's computer.
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15.
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Q. I have enabled "send a popup
message", but the users can't receive it. Why?
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A.
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Please start the service
"messenger" on the computer where you installed Print Job
Manager 5.0 and the client computers. If you are using Print Job
Manager Premium Edition and Print Job Agent is installed on the
workstations, you don't need to
enable the messenger service, instead Print Job Agent on workstation
will provide users with different print notifications. |
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16. |
Q. The program hangs when I just run the
software. The process printSaver.exe or printcz.exe is taking high CPU
usage. How do I fix it?
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A.
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1, If the process "printSaver.exe"
is taking high CPU usage (90%), please check the followings:
1.1 If Print Job Manager is
run as a windows service, the default account to run Print Job Manager
service is the Local System Account that doesn't have the
administrator rights
on network printers (e.g. \\ print_server\ shared_printer) because it can't
access the remote computer (e.g. \\print_server computer). Pease go to
Control Panel-->Administrative Tools-->Services-->Print Job Manager to
change the Local System Account to an account that has
administrator rights on
all printers. The best account on which to run Print Job Manager
service is the admin account that you used to log onto this computer and
with which you installed the Print Job Manager software. If you are
using the administrator account to run Print Job Manager service, but the
CPU usage is still high, please unregister msstdfmt.dll (Start --> Run -->
regsvr32 /u msstdfmt.dll) and register it again (regsvr32 msstdfmt.dll),
then restart the service.
If Print Job Manager is
not run as a windows service, please check if your account has the
administrator rights on the computer where Print Job Manager is installed
and on all monitored printers. If yes, please unregister msstdfmt.dll (Start
--> Run --> regsvr32 /u msstdfmt.dll), and register it again (regsvr32 msstdfmt.dll),
then restart Print Job Manager.
1.2 If above doesn't fix the issue, kill
printSaver.exe in Task Manager, Register
scrrun.dll (regsvr32 scrrun.dll), then start Print Job Manager.
1.3 If above doesn't fix the issue, kill
printSaver.exe in Task Manager, delete file
c:\czdata\printjobs.txt if it
exists, then start Print Job
Manager.
1.4 Please check if your account has
permission to change the date format in
Start --> Settings --> Control Panel --> Regional Settings.
1.5 If above doesn't fix the issue, please
contact support@printeradmin.com
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2, The process printcz.exe
may take high CPU usage (30%), if
- some printers on the
computer where Print Job Manager is installed are in "access denied" or
"can't connect .." status
- there are a lot of
holding jobs in the queues.
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17. |
Q.
Can I generate reports in a
languages other than English? |
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A.
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You can easily translate reports into your language by translating some
strings in the menu item "Preferences --> Print Jobs --> Translate".
Please see the
Knowledge Base for more
details.
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18. |
Q.
On
which printers can
Print Job Manager track the print jobs? |
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A.
Print Job Manager supports all brands of
printers. It can track the print jobs not
only the Laser printers, but also Plotters, DeskJet printers and InkJet
printers. If you want to track the print jobs on your DeskJet or InkJet
printers, please include the string "DeskJet" or "Ink" in your DeskJet or InkJet printer name for the best results.
Print Job Manager 5.0 can
track and control printing for the following type of printers:
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The printers on the print
servers (e.g. \\print_server\printer).
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The printers connected to the
workstations locally via LPT, USB or other ports.
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The printers connected to the network directly via IP address
without using a print servers.
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19.
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Q.
How can I
enter client billing code for unattended batch printing (e.g. AutoCAD
printing)?
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A.
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Please add a line "client=YourClientBillingCode"
without double quote in the file server_ip.ini in the installation
folder of Print Job Agent (e.g. C:\Program Files\PrinterAdmin
Software\Print
Job Agent).
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20.
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Q.
Can I view or reprint the content of the print jobs (waiting
jobs / deleted jobs / printed jobs)?
How can I move waiting jobs
to a different printer or reprint printed jobs / deleted jobs? |
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A.
Yes. If your printer spooling format supports EMF, then you are
able to view the content of the print jobs (waiting jobs /
deleted jobs / printed jobs) and move waiting jobs to a
different printer or reprint printed jobs / deleted jobs. Print
Job Manager must be
installed on the print server, and the option "Save the
content of printed jobs for viewing or reprinting" must be selected in Preferences --> Print Jobs.
If you can’t preview the print job,
please follow the steps below:
Step 1: check if the spool file
format is #####.spl where ##### is the number (for example 00002.spl) in
the content directory e.g.
C:\Program Files\PrinterAdmin Software\Print Job Manager\content.
If yes, go to step 2. If it shows FP#####,
please follow the
instructions in Question
21 to turn
off Spool File Pooling.
Step 2: Right click the printer in the windows printer / fax
folder --> click Properities --> click Advanced --> select the
option "Enable advanced printing features" --> click OK button, then send a print
job and check if the above datatype is EMF and if you can view
the content of the print job by double clicking it. If yes,
please ignore step 3 and step 4.
Step 3: If the data type is not EMF, right click the printer in
the windows printer / fax folder --> click Properities --> click
Advanced --> click Print Processor --> select NT EMF 1.008--> click OK button,
then
send a print job and check if the above datatype is EMF and if
you can view the content of the print job by double clicking it.
If yes, please ignore
the step 4.
Step 4: Exit Print Job Manager, restart print spooler service
in control panel --> administrative tools --> service, run
Print Job Manager., then send a print job and check if you can
view the content of the print job by double clicking it.
If you still can't view the content of the print jobs, please check if your printer supports EMF datatype or
your current printer driver support EMF datatype. You can also
try a different printer driver such as Postscript driver.
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21. |
Q.
How can I turn off spool file pooling?
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A.
If you install
Print Job Manager on
Windows 2000, the spool file pooling is turned off by
default.
If you install
Print Job Manager on
Windows XP,
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Click Start, click Run, type regedit in the
Open box, and then click OK.
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Locate the following registry subkey, where <printername>
is the name of your printer:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\<printername>
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In the right pane, right-click SpoolDirectory, and then
click Modify.
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In the Value data box, copy the value from
DefaultSpoolDirectory located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Print\Printers)
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Repeat step 2 to step 4 for the other printers.
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Quit Registry Editor.
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Restart the Print Spooler service. (Control Panel -->
Administrative Tools --> Service)
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Restart Print Job Manager.
If you install
Print Job Manager on
Windows 2003 / Windows Vista / Windows 7 / Windows 2008,
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Click Start, click Run, type regedit in the
Open box, and then click OK.
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Locate the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print
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On the Edit menu, point to New, and then click
DWORD Value.
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In the New Value #1 box, type
DisableServerFilePooling, and then press ENTER.
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Right-click DisableServerFilePooling, and then click
Modify.
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In the Value data box, type 1 to turn off spool
file pooling, and then click OK.
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Quit Registry Editor.
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Restart the Print Spooler service. (Control Panel -->
Administrative Tools --> Service)
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Restart Print Job Manager.
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22. |
Q.
How can I bypass specific user (e.g. Managing directors or CEO)
recording their printed documents?
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A.
You can include the user login name in
the file 'euser' located in the installation folder e.g.
C:\Program Files\PrinterAdmin Software\Print Job Manager\config. The format is per user name per line,
for example:
tom
gary
mary
..
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23. |
Q. How can I
install Print Job Manager on Windows Cluster Server?
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A.
Please configure Print Job Manager in the group as a "generic
service" or "generic application".
1, On both nodes, install Print Job
Manager service in Tools
--> Install Print Job Manager Service".
2, Restart both nodes.
3, After restart, go to Administrative Tools --> Service to stop
Print Job Manager service, and set startup to Manual. On
logon, please use the account that you used to install Print Job
Manager software and has admin permission on all printers.
Repeat this on the second node.
4, Leave the service stop, and let cluster start it.
If you install Print Job Manager on two nodes, two licenses will
be needed.
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24. |
Q. Can I track the print jobs in
Citrix / Terminal environment? |
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A.
Yes.
1. If Print Job Agent is installed on a Citrix /Terminal
server, the file "terminal" must be deleted from the
installation folder of Print Job Agent on the Citrix /
Terminal server. This file is created automatically when you
run the agent the first time. After the file is deleted, you
must restart the agent.
2. In Print Job Manager menu item "Preference -->
Advanced," the option “Agent is installed on Citrix / Terminal
server” must be checked and the option “Track only the printers
in the list of Monitored Printers under Printers tab” must be
unchecked.
3. Download and
follow the instructions at
http://www.PrinterAdmin.com/download/terminalAgent.zip . |
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25. |
Q. How to avoid users to bypass
popup window in order not
to enter PIN or Shared # and resume the print jobs from their
Windows Printer Folder? |
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A.
To avoid users to bypass popup window and resume the print
jobs from the Windows Printer Folder, you can assign “CREATOR
OWNER” only “Print” permission in the “Security” of the
properties of the share printer on the print server.
If users end the Print Job Agent process in Task Manager,
they will not be able to print. The only way to print is to
click 'Print' button on Print Job Agent popup window.
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26. |
Q. I can't see the report
when I select a report from drop down list. How do I fix it? |
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A.
If you can't see the report,
please click "refresh" button on Print Job Report.
If you still can't see the report, please check if you
select the right database or date range. For Windows Vista /
Windows 7/ Windows 2008, the database may be located in the
following folder: C:\Users\<your_account>\AppData\Local\VirtualStore\Program
Files\PrinterAdmin Software \ PrinterAdmin Print Job
Manager. |
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27. |
Q. How can I customize the
reports by myself? |
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A.
If you would like to customize the reports, you can use crystal
report tool at the link:
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
to do it. All 100 report templates are located in C:\Program
Files\Reporting Tool\Print Job Report\report\*.rpt.
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